Technical Support Engineer German &English

Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 28.06.2017



    Responsibilities:

    - Provide second line IT technical support (windows, office) with accurate and creative solutions to customer problems which can be handled remotely and for business application support.

    - Research, resolve, and respond to complex issues (office, windows, outlook, internet...) from customers as well as issues escalated by the 1st line support

    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

    - Demonstrate excellent customer service at all times

    - Remote software installation via SCCM

    - Rights attribution by using Active Directory

    - Technical support for Windows, printers (IOS and Android it’s a plus)

    - Support for Citrix, different applications specific for the client

    Requirements:

    Knowledge of one or more specific technical fields among : PCs, Active Directory, networks, Windows, remote control tools, Level 2 office applications, electronic messaging, printers, Internet use and connection, VPN, telephony.

    Spoken languages: fluent German/English
    Previous service desk or customer care experience,
    Customer oriented, interpersonal skills, listening skills, analytical skills and team spirit.

    What we offer:

    Central building offices with excellent view on the city, top facilities and equipment
    Competitive salary, performance bonus, meal tickets and gift vouchers
    Training opportunities
    Medlife  medical package
    Extra vacation days
    Massage at the office day
    Fruits on the house
    Relocation package

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