Service desk technician (German & English)

Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 15.08.2017

    WHAT OUR HELP DESK TECHNICIAN DOES (among other things):

    • Provides support to end users on a variety of issues including software , hardware, operating system, and Microsoft Office by responding to calls, emails and personnel requests for technical support
    • Identifies, researches, and resolves technical inquiries by documenting, tracking and monitoring technical issues to ensure a timely resolution for end users
    • Creates and assigns service tickets that are submitted by end users who are experiencing technical difficulties by using helpdesk software
    • Creates, modifies and maintains Active Directory user accounts, Office 365 email accounts and telephone extensions for new users or to make changes to existing accounts
    • Creates ‘How to’ documentation to assist users with basic and/or recurring support issues
    • Assists with special projects as needed

     

    Requirements:

    Spoken languages: fluent German and English.

    Previous service desk and customer care experience or technically skilled in common computer programs and systems

    Experience with diagnosing and resolving technical issues is a plus

    Customer oriented, interpersonal skills, listening skills, analytical skills and team spirit.

    Availability to work in day shifts

     

    What we offer:

    Central building offices with excellent view on the city, top facilities and equipment

    Competitive salary, performance bonus, meal tickets and gift vouchers

    Training opportunities

    Medlife medical package

    Extra vacation days

    Massage at the office day

    Fruits on the house

    Relocation package

     

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