Technical Support with French/German

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Employer: Wipro Digital Operations and Platforms
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.06.2017
    Remote work: On-site
    Short company description

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Requirements

    Requirements:


    • Proficiency in English and German, French or Dutch
    • Previous work experience of minimum 6 months in Outsourcing/Shared Service industry or back-office activities
    • 1 to 2 years of work experience would be an advantage
    • Customer service orientation and ability to work in a team
    • General technical/troubleshooting skills and a natural curiosity driven personality
    • Good interpersonal and communication skills
    • Experience with any home/consumer audio/video products would represent an advantage
    • Customer oriented approach that is capable to match the brand’s reputation
    • Preferred but not required: previous experience in using tools/platforms such as Salesforce, SAP and other local/web-based E-commerce related tools (orders, invoices, tracking, stock control)
    • Passion for music and music related technology is a plus

    Responsibilities

    Descrierea jobului


    Job description:
    This role requires you to be part of a regional support team for an audio/video company offering support to customers from European countries.

    Responsibilities:

    • Process and offer answer to the customers’ requests via e-mail, phone and chat
    • Provide technical assistance to customers for high-end products (from headphones, portable speakers to amplifiers, home theater systems and car audio systems)
    • Process E-commerce related requests such as tracking customer orders and complete the return orders process
    • Send the requests concerning the selling/marketing to the contact person assigned by the customer according to the agreed policies and procedures
    • While on the phone with a customer, log the situation and the details about it in Salesforce to generate a reference number for future use
    • Based on progress, capabilities and desires which are reflected in discussions with the Team Leader, it can be that some other reporting tasks are assigned
    • Use the provided sound insulated lab to test the old or new products for training purposes and in order to replicate our customer’s situations when the need arises

    Other info

    Benefits:
    - Relocation package;
    - Opportunity to work in a young and dynamic environment;
    - Opportunities to grow in the organization;
    - Attractive benefits package (meal tickets, health Insurance, life Insurance, dental plan, reimbursement for sport activities etc);
    - Opportunity to develop, learn constantly and build a successful career path;
    - Access to a variety of training programs (on different topics related to soft skills and hard skills);


    If you consider that this role will help you reach your professional goals, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

    Looking forward to meeting you!

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