Customer Profiler & Data Quality Support Specialist

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

• Background / Experience:
 Bachelor’s degree or master’s degree
 1 year work experience in a multicultural environment, preferably in a customer support, sales support and analytics role
 Proficiency in data compilation and manipulation

• Technical skills:
 Proficiency in MS Office suite
 Experience in working with Customer Relationship Management - CRM tools is an advantage

• Soft skills:
 Fluency in English, both written and verbal - effectiveness and versatility in oral presentation as well as solid business writing skills
 Strong analytical skills
 Prioritization and time management skills
 Excellent organization, time management, and communication skills
 Pro-activeness , attention to details and self-motivation
 Willingness to continuously learn
 Problem solving
 Ability to work independently as well as in teams
 Willingness to 'roll up one's sleeves' and assist wherever needed
 Team player who will work within the company to continue improving the way Oracle serves its clients

 Completes own role largely independently
 Identifies customer data that provides business with relevant customer’s insight
 Cross references data and relationships from multiple sources
 Updates system whenever required in order to increase data quality
 Ensures that needed data is in the system and acts upon it
 Other administrative tasks as required

Background
Oracle has a clear objective to become the global leader in enterprise cloud solutions and, Software-as-a- Service (SaaS) is a critical element in our growing Cloud portfolio. As part of the Cloud commitment, Oracle has created the EMEA Customer Success organization which is responsible for supporting SaaS implementation, adoption and renewal. A key team within this new organization is the Customer Success team (CS) which focuses on the post sales relationship, partnership and alignment with SaaS customers. As such, CS’s team goal is to enhance the customer experience and increase customer satisfaction in order to secure subscription renewal and identify upsell opportunities
This is high profile team that presents an exciting opportunity to be part of a group that will be central to Oracle’s future and growing success.

Description
The Customer profiler and data quality support job is part of the Business Operations group supporting the SaaS CS business team. The objective of the role is to help find customer insights that will enable the SaaS CS team to make business decisions and to maintain the Customer Lifecycle Management (CLM) tool to keep a high level of data quality.
You will be responsible to create your own network within the Oracle ecosystems and work very closely with the stakeholders to gain customer information. You will be required to research for customer data available in various Oracle tools, systems & online resources and continuously update CLM tool with such information.
The purpose is to understand customer’s Oracle SaaS project life cycle and to properly allocate the resources within the SaaS Customer Success business.
The role requires significant attention to detail, and the ability to gather the required information in a timely manner, as well as to efficiently communicate the results of the profiling. It requires also a good understanding of the customer data in the context of the programs and Oracle’s business.
You will also be responsible for validating, de-duplicating, cleansing, importing, extracting and manipulating data from a variety of sources and formats.