IT CUSTOMER SUPPORT WITH DANISH, Bucharest

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

- Proficiently communicate in Danish (B2) and English (B2);
- Be reactive to requirements and a pro-active person;
- Be self-motivated, with a positive attitude and approach;
- Have a detail, problem solving and customer-oriented personality;
- Accept responsibility as an individual and work well within a team;
- Ready to learn new competencies.

- Proactively contact customers when issues in various applications may affect delivery commitments;
- Document support efforts/ steps and record customer information in a tracking tool;
- Understand customer needs in order to recommend appropriate solutions;
- Develop and maintain positive relationships with the customers we serve and our collaborators/ coordinators (dealerships and its representatives, various internal departments and coordinators – Network Development, Sales, Service, Spare Parts, Application Managers, Specialized IT Teams);
- Develop and maintain a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction;
- Update the customers, following up on solutions and communicate in a timely, professional and complete manner;
- Act as the knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead;
- Deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material.