Process Trainer for IT Tools with English
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Angajator: | Allianz Services |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 27.05.2017 |
Remote work: | On-site |
Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.
Requirements:
Experience in support/ training for IT users
Fluent in English
Good knowledge of the MS Office package
Proven organizational and self-motivation abilities
Excellent communication skills
Able to work independently
Broad ITSM knowledge of different ITSM-tools and processes, (ITIL knowledge would be an advantage)
Skills:
Strong social, analytical and communication skills
Be flexible and have the ability to work efficiently as part of a team
High motivation to manage and finalize tasks in a complex environment and work well under pressure
Provide support for ITSM processes (specifically Incident Management, Problem Management, Change Management, Service Request Fulfillment)
Provide support for the ITSM tools (Service Now)
Close collaboration with the process managers in order to create, update and review documentation related to the tools and processes
Administrate and conduct trainings via WebEx for the above mentioned tools and processes
Participate in UATs and support with testing of new tool functionalities
Create, update and review WIKI-entries for the above mentioned tools and processes
Benefits:
Health and Well-being:
Kinetotherapy Room and Corporate Massage;
WorldClass Subscription;
Weekly Fruit Day
Personal and professional development:
Complete training curricula available (tailored courses);
English and German Language Courses for any level;
All you can read with Bookster!
Extra Perks:
Work from Home Option available;
Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
Go on Vacation and get a Holiday Bonus!
Attractive compensation package: fixed salary compensation along with performance-related bonus scheme;
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