Process Trainer for IT Tools with English

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Angajator: Allianz Services
Domeniu:
  • Altele
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 27.05.2017
    Remote work: On-site
    Scurta descriere a companiei

    Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

    Cerinte

    Requirements:

    Experience in support/ training for IT users
    Fluent in English
    Good knowledge of the MS Office package
    Proven organizational and self-motivation abilities
    Excellent communication skills
    Able to work independently
    Broad ITSM knowledge of different ITSM-tools and processes, (ITIL knowledge would be an advantage)

    Skills:

    Strong social, analytical and communication skills
    Be flexible and have the ability to work efficiently as part of a team
    High motivation to manage and finalize tasks in a complex environment and work well under pressure

    Responsabilitati

    Provide support for ITSM processes (specifically Incident Management, Problem Management, Change Management, Service Request Fulfillment)
    Provide support for the ITSM tools (Service Now)
    Close collaboration with the process managers in order to create, update and review documentation related to the tools and processes
    Administrate and conduct trainings via WebEx for the above mentioned tools and processes
    Participate in UATs and support with testing of new tool functionalities
    Create, update and review WIKI-entries for the above mentioned tools and processes

    Alte informatii

    Benefits:

    Health and Well-being:
    Kinetotherapy Room and Corporate Massage;
    WorldClass Subscription;
    Weekly Fruit Day
    Personal and professional development:
    Complete training curricula available (tailored courses);
    English and German Language Courses for any level;
    All you can read with Bookster!
    Extra Perks:
    Work from Home Option available;
    Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    Go on Vacation and get a Holiday Bonus!
    Attractive compensation package: fixed salary compensation along with performance-related bonus scheme;

    Aplicand la acest anunt va exprimati acordul ca datele dvs. sa fie transmise si procesate de catre Allianz Services. Consultati Politica de procesare a datelor personale a Allianz Services >>

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