Store Manager

AmRest Holdings SE is the largest independent restaurant operator in Central and Eastern Europe. Since 1993 we've been building a portfolio of well recognized power brands such as KFC, Pizza Hut, Burger King and Starbucks based on solid franchise and joint venture partnerships. AmRest owns La Tagliatella brand which is being developed as Company operated restaurants as well as franchised stores in Spain, Germany, France, the USA and China. From December, AmRest started business with Blue Horizon- the owner of 11 restaurants: Blue Frog and KAAB located in China. The headquarters of AmRest are located in Wroclaw, Poland. From Wroclaw, AmRest operates more that 1600 category leading Quick Service and Casual Dining restaurants in 14 countries. Through our "Everything is possible!" and "Bring Fun to Life" culture, we deliver delicious products and exceptional service at affordable prices to our clients.



 

- Retail experience 4 years
- Supervision 3 years
- Experience analysing financial reports 2 years
- Ability to manage store operations independently and effectively in a fast-paced environment
- Strong leadership skills, with the ability to coach and mentor others
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Organization, planning and problem-solving skills
- Strong interpersonal skills and team-building skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to manage multiple situations simultaneously
- Excellent knowledge of the English language (both oral and written)

- Plans, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
- Displays a “customer comes first“ attitude by training and holding partners accountable for delivering World Class Customer Service. Solicits customer feedback and proactively researches local markets to understand customer and community needs.
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. Constantly reviews store environment and key business indicators to identify opportunities for improvement.
- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
- Uses all operational tools to plan for and achieve operational excellence in the store
- Utilizes management information tools and analyses financial reports to identify and address trends and issues in store performance.
- Manages with integrity, honesty and knowledge that promote the culture of Starbucks.
- Manages on-going partner performance using performance management tools to support organizational objectives.
- Challenges and inspires team members to achieve business results.
- Ensures partners adhere to legal and operational compliance requirements.
- Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.