Collections Analyst with English skills (Job Number #1003546)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

First level university degree with a focus in business or economics recommended or equivalent experience.
Preferably 2-4 years of experience in collection, order management or customer service
Knowledge and Skills:
English skills, advanced.
Intermediate written and verbal communication, negotiation, and conflict resolution skills.
Intermediate accounting knowledge.
Intermediate problem solving skills.
Basic computer skills.
Intermediate prioritization skills.
Intermediate understanding of the company's order management process.
Advanced understanding of the company's dispute management process.
Intermediate understanding of collection processes and financial concepts.

Negotiates down payment with customers and company sales staff to allow customer to purchase above their credit limit.
Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Recognizes trends for non- payment and resolves issues by engaging internal partners.
Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for the company and customer.
Analyzes at-risk customers and recommends account strategies to prevent delinquencies.