Customer Service Specialist - 1 year cover

With Milka and Poiana, Belvita and Oreo biscuits and other well-known brands, Mondelez Romania, part of Mondelez International, constantly creates delicious moments of joy for all Romanian consumers.
With us you will have the opportunity to:
- Be part of a great company and team that offers the best environment for development, where you can shape and advance your career as far as your talent and will to succeed takes you;
- Enjoy being part of a team where you can develop and build your career, while learning from and together with your manager and colleagues;
- Take pride in working for the market leader, with famous brands that “create delicious moments of joy” for millions of consumers;
- Take responsibility for your own career, team, business and community.

What makes working at Mondelēz International so special? Many things. The iconic brands and global nature of our business. The continuous innovation and endless opportunities to grow. The chance, each and every day, to put a smile on people’s faces. We’re the world’s leading maker of Chocolate, Biscuits, Candy and Gum with billion-dollar brands like Cadbury, Milka, Prince and Oreo and we now have an exciting opportunity for you to join our team as:

What requirements should you meet?

- University degree required;
- Knowledge in Distribution, Customer Service and/or Sales;
- Proficiency with MS Office Suite;
- SAP knowledge required;
- Fluent English is a must;
- Strong organizational skills;
- Ability to communicate effectively to all levels in a company;
- Ability to multitask and work under pressure;
- Ability to work with little guidance in order to achieve set goals;

You will ensure excellence in execution of:

- Order taking, entry and processing in the system
- Maintaining communication with distributors and relevant internal departments for daily operations
- Contacting customers and Sales in relation to availability of goods and changing delivery dates
- Communicating to customer all logistic data, price changes, promotions and allocations
- Processing customer invoices
- Receiving and processing customer claims and returns
- Tracking limited editions and supporting their sale to customers
- Communicating issues and opportunities within CS department and making recommendations
- Participating on various meetings (CS, with Sales etc.) and projects

Join us and create delicious moments of joy!