Customer Service Support Admin

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Angajator: Honeywell
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.05.2017
    Remote work: On-site

    Ideal Candidate

    - BA degree or equivalent experience;
    - Minimum 1 year relevant experience in customer service/order administration, customer facing (internal or external) IT or sales environment including close liaison with account managers and partners in a channel go to market model;
    - Good interpersonal skills with a confident professional telephone manner and strong communication skills are essential;
    - Proactive business account management experience, preferred;
    - Strong work ethics, integrity, accountability, honesty and positive attitude.

    Skills:
    - Demonstrated ability to interface and gain cooperation with Customers, sales people, and members of Inter-functional departments;
    - Ability to multi-task and prioritize to produce quality work in a fast paced environment;
    - Detail-oriented
    - Organizational and time management skills;
    - Team player with strong sense of responsibility;
    - Able to make independent decisions within guidelines;
    - Ability to adapt to change easily;
    - Self-motivated with a minimum level of supervision required;
    - Ability to meet very specific deadlines;
    - Computer literate with competency in Windows;
    - A good understanding of CRM and ERP systems. Knowledge of SAP.

    Job description

    - Act as primary point of contact to accept material orders from customers via phone, fax EDI and email;
    - Answer customer inquiries and effectively communicate the processes and procedures for clear understanding;
    - Process customer material return requests according to standard procedures;
    - Review order requests against defined set of requirements to determine compliance – this includes sell/ship/bill authority, validity of requested pricing and financial terms, delivery terms and material availability;
    - Accurately enter orders into SAP system for fulfillment within a specified timeframe from receipt;
    - Consistently monitor pending and open order requests to follow-up and resolve issues with inter-functional departments such as finance, pricing, schedulers, procurement buyers and sales teams;
    - Initiate escalation process for problem resolution or short turnaround timeframe requests;
    -Escalate issues which cannot be resolved within standard timelines to Team Lead;
    - Act as liaison to Configuration Management team to identify materials which need to be added or changed in SAP and the Price Guide;
    - Assess accuracy of process documentation and propose corrections;
    - Support sales efforts on any special projects as directed by sales operations management;
    - Utilize skills and knowledge to make recommendations that enhance existing programs, processes, systems and services;
    - Attend department training for continued learning and personal development;
    - Any other ad hoc requests from Team Leader/Supervisor.

    We are offering:
    - Competitive salary and an attractive benefits package
    - Extensive training programs
    - Career growth opportunities
    - Experienced leaders to support your professional development
    - Dynamic and international work environment

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