Customer Service Support Admin
Acest job nu mai este activ!Vezi toate job-urile Honeywell active.Vezi toate job-urile Customer Service Support Admin active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Honeywell |
Domeniu: |
|
Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
|
Actualizat la: | 23.05.2017 |
Remote work: | On-site |
Ideal Candidate
- BA degree or equivalent experience;
- Minimum 1 year relevant experience in customer service/order administration, customer facing (internal or external) IT or sales environment including close liaison with account managers and partners in a channel go to market model;
- Good interpersonal skills with a confident professional telephone manner and strong communication skills are essential;
- Proactive business account management experience, preferred;
- Strong work ethics, integrity, accountability, honesty and positive attitude.
Skills:
- Demonstrated ability to interface and gain cooperation with Customers, sales people, and members of Inter-functional departments;
- Ability to multi-task and prioritize to produce quality work in a fast paced environment;
- Detail-oriented
- Organizational and time management skills;
- Team player with strong sense of responsibility;
- Able to make independent decisions within guidelines;
- Ability to adapt to change easily;
- Self-motivated with a minimum level of supervision required;
- Ability to meet very specific deadlines;
- Computer literate with competency in Windows;
- A good understanding of CRM and ERP systems. Knowledge of SAP.
Job description
- Act as primary point of contact to accept material orders from customers via phone, fax EDI and email;
- Answer customer inquiries and effectively communicate the processes and procedures for clear understanding;
- Process customer material return requests according to standard procedures;
- Review order requests against defined set of requirements to determine compliance – this includes sell/ship/bill authority, validity of requested pricing and financial terms, delivery terms and material availability;
- Accurately enter orders into SAP system for fulfillment within a specified timeframe from receipt;
- Consistently monitor pending and open order requests to follow-up and resolve issues with inter-functional departments such as finance, pricing, schedulers, procurement buyers and sales teams;
- Initiate escalation process for problem resolution or short turnaround timeframe requests;
-Escalate issues which cannot be resolved within standard timelines to Team Lead;
- Act as liaison to Configuration Management team to identify materials which need to be added or changed in SAP and the Price Guide;
- Assess accuracy of process documentation and propose corrections;
- Support sales efforts on any special projects as directed by sales operations management;
- Utilize skills and knowledge to make recommendations that enhance existing programs, processes, systems and services;
- Attend department training for continued learning and personal development;
- Any other ad hoc requests from Team Leader/Supervisor.
We are offering:
- Competitive salary and an attractive benefits package
- Extensive training programs
- Career growth opportunities
- Experienced leaders to support your professional development
- Dynamic and international work environment
Job-uri similare care te-ar putea interesa: |
|
---|---|
Customer Support with English - Back Office Aplica fara CV | |
Service Delivery Support Senior Consultant Hybrid | |
Service Desk Technical Support Aplica fara CV | |
Vezi job-uri similare (202) |
Raporteaza eroarea la