ITIL Process Service Manager

We are RIAN & Partners, a 100% Romanian concept – recruitment agency and we provide specialized human resources management services within the industrial field.

Our goal is clear and simple: to improve every recruitment and organizational development processes. We support ambitious businesses to find the proper human capital for their development plans. We offer guidance to dynamic candidates in order to find their dream job.

Experience/Knowledge Essential
• Detailed knowledge of the theory and operation aspects of their process;
• Minimum 3 years ITIL Operational experience in one or multiple processes like Incident Management, Major Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Capacity/Availability Management, Continual Service Improvement ;
• Knowledge of Quality Management processes;
• ITIL Foundation certified;
• English language skills - full professional proficiency ;
• Competent with Microsoft Office, Microsoft Excel, Microsoft Word;
Experience/Knowledge Desirable
• Relevant industry knowledge and technical Skills
• ITIL Intermediate certificate Level
• Project Management experience
Key skills
The ITIL Senior Process Manager has the following key-skills:
• Builds long-term relationships with internal colleagues.
• Broadly skilled in information and communications technology.
• Excellent communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations.
• Ability to work independently and take decisions where necessary.
• Successful delivery against commitments and deadlines.
• Promotes and supports standardization and continuous improvement.

Principal activities
• Execution of the process tasks in adherence with global and local requirements;
• Coordination and management of the process activities across the global factory and with external suppliers to agreed global and local SLAs;
• Escalation of risks and issues to the Regional Process Owner;
• Supporting process reporting (KPIs and customer SLAs);
• Consulting with the Global and Regional Process Owners in ensuring consistent end-to-end application of the process across their account(s);
• Consulting with the Global and Regional Process Owner in identifying and planning for process improvement projects;
• Drives implementation of standard execution process;
• Consulting with the Global and Regional Process Owners in standardization to enable offshore targets;

Availability to short/long delegation;
English language skills - full professional proficiency .
Other Language: German or French language skills - professional working proficiency.
Location: one of our offices in Brasov, Iasi, Bucuresti, or flexibility of Working from Home.