Partner Advisor with English & Russian / Turkish / Italian / Spanish

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client a well-known leader in personal systems and printing, we are looking for a Partner Advisor with English & Other EMEA language (Russian / Italian / Turkish / Spanish).

The Partner First Operations Specialists are the regional owners of the company's Channel Partner membership program operational implementation.

Requirements:

- University degree in business administration, communications or information technology;
- Typically 2-4 years of experience in a business administration, or account management;
- Being able to handle batch-work/working on data clustering and handling large volumes of information;
- Work with competing priorities and manage multiple tasks;
- Work on self-directed activities with minimal supervision;
- Possesses a sense of urgency with ability to stay focused on goals and objectives;
- Knowledge of Oracle tools (Siebel PRM) would be a plus;
- Fluent English and Other EMEA language: Russian / Turkish / Italian / Spanish;
- Demonstrated analytical skills and strong process orientation;
- Excellent communication skills, with ability to build and maintain strong internal/external relationships.

Responsibilities:

The Partner First Operations Specialists is responsible for the successful implementation of the below processes:
- Partner First end-to-end on-boarding process;
- Implementation of Mergers & Acquisition across all teams;
- Step-by-step guidance for Partners who need to join company's loyalty program;
- Partner education on the program and membership criteria;
- Resolution of intermediate to complex partner issues with cross team impact;
- Communication using the most appropriate channels, frequency;
- Drives implementation of new processes/tools at the assigned country/cluster level;
- Uses a large variety of tools to capture the needed information to offer the right level of support to the partners;
- Takes the ownership of the partner profiling data.

We interact with large number of internal and external stakeholders, such as: Contracts Management, Compliance, Partner Compensation, Certifications Team, Support Team etc.

Job Code: 140417AB