Account Manager

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Angajator: Teleperformance Romania
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: > 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 24.06.2017
    Scurta descriere a companiei

    Teleperformance Romania este o parte a Teleperformance Group, unul dintre liderii mondiali pe piata serviciilor de contact center externalizate.
    74 de tari, 340 centre de contact si peste 217.000 de angajati, sunt doar cateva cifre care arata dezvoltarea si dinamica Grupului Teleperformance.
    Teleperformance Romania si-a inceput activitatea in 2004, si imediat a devenit lider pe piata serviciilor de call center externalizate. Din 2004 si pana in prezent echipa Teleperformance Romania a crescut, numarand azi mai mult de 850 de persoane care furnizeaza servicii pentru principalii jucatori de pe piata romaneasca, din diverse domenii precum: banci, societati de asigurari si operatori de telecomunicatii.
    Sa fi angajat al Teleperformance Romanaia insemana sa faci parte dintr-un grup dinamic si multicultural unde esti incurajat inca de la bun inceput sa-ti exploatezi potentialul la maxim.

    Cerinte

    We are looking for a reliable account manager to supervise, monitor and evaluate all day-to-day activities.

    All you need to bring in our team is:

    Proven working experience as Account Manager
    Fluency in English is a must
    Advanced computer skills on MS Office and databases
    Ability to manipulate large amounts of data
    High attention to detail and accuracy
    Ability to direct and supervise
    BS degree in Accounting or Finance

    Responsabilitati

    And you will be in charge for:

    Delivering to agreed service levels and define key performance indicators/project milestones
    Understands and captures customer baseline data around SLAs and operational metrics transition
    Coordinates team schedule and leave planning
    Proactively identifies Accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained as customers
    Reviews client reports
    Reviews key performance indicators
    Reviews status and provides needed information for start-up programs or new line of business
    Complete weekly account analysis and compares monthly run rates to budget