Account Manager

Teleperformance,is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 420,000 interaction experts across nearly 87 countries, speaking 265 languages and dialects to better serve our partners and their clients.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,700 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecommunication operators, gaming, tourism and others).

Since June 2021, Teleperformance Romania is certified as being a Great Place to Work. This distinction reflects the synergy that TP employees have with the company, so this achievement is for everyone in the TPRO TEAM. 

We are looking for a reliable account manager to supervise, monitor and evaluate all day-to-day activities.

All you need to bring in our team is:

Proven working experience as Account Manager
Fluency in English is a must
Advanced computer skills on MS Office and databases
Ability to manipulate large amounts of data
High attention to detail and accuracy
Ability to direct and supervise
BS degree in Accounting or Finance

And you will be in charge for:

Delivering to agreed service levels and define key performance indicators/project milestones
Understands and captures customer baseline data around SLAs and operational metrics transition
Coordinates team schedule and leave planning
Proactively identifies Accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained as customers
Reviews client reports
Reviews key performance indicators
Reviews status and provides needed information for start-up programs or new line of business
Complete weekly account analysis and compares monthly run rates to budget