Technical Servers support with Russian

Angajator: Genpact
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.06.2017
    Scurta descriere a companiei

    Genpact (NYSE: G) stands for “generating business impact.” We are a global leader in digitally-powered business process management and services. We architect the Lean DigitalSM enterprise through our patented Smart Enterprise Processes (SEPSM) framework that reimagines our clients’ operating models end-to-end, including the middle and back offices. This creates Intelligent OperationsSM that we help design, transform, and run. The impact on our clients is a high return on transformation investments through growth, efficiency, and business agility. For two decades, first as a General Electric division and later as an independent company, we have been passionately serving our clients.
    Today, we generate impact for a few hundred strategic clients, including approximately one-fifth of the Fortune Global 500, and have grown to over 75,000 people in 25 countries, with key offices in New York City. The resulting business process and industry domain expertise and experience running complex operations are a unique heritage and focus that help us drive the best choices across technology, analytics, and organizational design. For additional information, visit www.genpact.com. Follow Genpact on Twitter, Facebook, LinkedIn, and YouTube.

    Our Romanian offices are located in Bucharest (Hermes Business Campus, Pipera) and Cluj-Napoca (United Business Center).

    Cerinte

    Advanced knowledge of Russian & English languages

    Technical / relevant domain studies

    Minimum of 1 year relevant experience in Technical support / Customer Support

    Solid knowledge of servers / hardware

    Responsabilitati

    Troubleshooting issues with servers including software compatibility
    Diagnostics and configuration of processor technology, high level familiarity required on: memory technology, DDr3/4, remote management, diagnostics tools, firmware updates and other server related concepts.
    Working with server management applications, SOL (serial over LAN)
    Managing server virtualization and terminal concept understanding, physical to virtual migration of application
    Server chassis design and integration
    RAID (SATA and SAS) configuration and troubleshooting
    Install and configure server boards in pedestal and rack environments
    Escalation management