Quality Customer Engineer

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Employer: Business Shield
Domain:
  • Quality Control
  • Engineering
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Oradea
  • Timisoara
  • Updated at: 01.08.2017
    Remote work: On-site
    Short company description

    Business Shield is a staffing & technically oriented company with a main focus on:

    Management of Human Resourcing

    Project, Program and Production Management

    Inspection, Containment and Sorting

    Technical Services / Quality Engineering

    Customer Liaison

    Requirements

    University degree with technical background;
    At least 3 years relevant experience in Customer Quality, automotive experience;
    Advanced English, other foreign language would be a plus;
    Driving License;
    Excellent communications skills;
    Ability to analyze problems, identify root causes and provide efficient solutions;
    Ability to handle diverse activities simultaneously;
    Ability to communicate effectively and contribute to team projects;
    Strong organizational skills;
    Open mind and open for continuous learning in order to improve self and organization performance.

    Responsibilities

    Ensure that customer and internally identified quality issues are resolved using problem solving methods (8D Report, Problem Solving Document, etc.);
    Analyze defects until the point of identification of nonconformities cause, prepare necessary corrective / preventive actions together with the other departments, follow up, verify and release corrective actions;
    Assure that all Quality activities are performed according to ISOTS 16949 standards and specific customer requirements;
    Monitorize and participate to the continuous improvement of efficiency of the process;
    Taking part at the client audit when necessary;
    Evaluate results of customer product audits and provide feedback to the organization;
    Support customer regarding corrective and preventive actions;
    Initiate customer responses and action plans;
    Check the conformities with clients standard with the help of internal audits for process and product;
    Making periodical presentations to production departments and all employees meetings with the statistics of the claims, PPM, causes of defects, rejected materials;
    Direct reporting to Quality Manager about claims status and costs involved;
    Convoque internal meetings when critical situations regarding customers may occur.

    Other info

    Business Shield is recruiting for a multinational automotive company from Timisoara and Oradea, Quality Customer Engineer.

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