EMEA IT Service Desk Support Engineer - Russian

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Employer: Veeam Software
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 27.10.2017
    Remote work: On-site
    Short company description

    At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.

    We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.

    Requirements

    Proven experience in a similar IT desktop support or technical support role.
    Strong experience with PC Hardware (desktops, laptops, mobile devices), local and network attached printers and other computer peripherals.
    Strong experience with PC Software such as MS Office, Microsoft Windows Desktop/Server, Active Directory, Antivirus solutions, Adobe products and various 3rd party Client/Server applications.
    Exemplary troubleshooting skills.
    Strong written and oral communication skills.
    Ability to work with users of any level of technical knowledge.
    Ability to work independently in a fast-paced environment.
    Fluent in English, Romanian and Russian.
    Ideally a Bachelor’s Degree in Computer Engineering, Computer Science or equivalent. A combination of education and experience will be considered.

    Responsibilities

    Act as the main point of contact for all issues and queries regarding desktop and laptop computers, printers and other computer peripherals and related software.
    Provide support and maintenance on issues related to phones, computers, Internet and LAN connectivity, email access and archiving for local and remote offices
    Asset management and tracking for computer hardware and software licenses.
    Sourcing and purchasing software and hardware for the EMEA region.
    User and computer management in Microsoft Active Directory–based environments.
    Create and track IT policies and procedures for end user and internal use.
    Collaborate as a member of an international team.
    Work with third-part suppliers as needed.
    Perform other duties as assigned

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