Support Team Leader

About us

Ubisoft Bucharest has been an important pillar for the local gaming industry since, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2 nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games.

The IT Department of Ubisoft is looking for a Support Team Leader whose mission will be to supervise and coordinate all the support activity related to his specific domain. He manages directly a team of administrators/application specialists and provides support on incidents related to applications/platforms in order to guarantee its good functionality and maximum customer satisfaction.

Your profile:
Relevant experience:
• Work experience of at least 3 years within the IT/ Customer Support department;
• Previous experience in IT projects;
• Experience as a manager is an asset;
• Studies in Information Technology, Finance, HR or equivalent experience.

Desirable personal skills:
• Highly organized;
• Skills in developing techniques/methodologies to resolve unprecedented problems or situations;
• Ability to make decisions quickly;
• Leadership;
• Good interpersonal communication skills;
• Ability to make complex information accessible;
• Ability to work in a fast paced environment;
• Change management skills.

Your tasks:

• Run a team of systems administrators/application specialists that are responsible for delivering the best services to our players and internal customers;
• Provide feedback to the GNS Operations Manager related to the team members’ performance;
• Understand, communicate, and overlook the team’s performance against defined KPIs;
• Perform functional and technical analysis on the assigned tickets and handle the communication with the users through the troubleshooting and resolution;
• Collaborate closely with the administrators/application specialists in order to identify the best solution for the bug corrections/developments in the requested deadlines;
• Begin the escalation procedures with the GNS Operations Manager in case of a severe incident;
• Create working procedures, build-up knowledge databases and documentation;
• Provide trainings for the key and final users, providing a global vision of an integrated system;
• Perform regular system monitoring, data clean-up and maintenance activities;
• Propose best deliverables after a rigorous system analysis.

We offer:

We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.

But most of all, we guarantee you’ll enjoy our atmosphere and working environment.