Salesforce Support Specialist

We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

- Have Salesforce functional knowledge
- Have customization experience for Reports and Dashboards
- Experience with user access settings like profile, roles, sharing rules
- Have knowledge about login settings
- Be comfortable with data cleaning and with functionality analysis
- As this is a client facing role, excellent communication and customer service skills are expected
- Excellent English skills, both written and verbal

Nice to have:
- Salesforce Admin 201 certification

- Be part of the 1st & 2nd level support team, which handles daily inquiries
- Be in charge of analyzing and solving the email and phone requests coming from people in different departments
- Filter the tasks that are to be handled by 1st Level Support from the ones that must be sent to 2nd Level support