Order Analyst for Finnish speakers(BM)

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

• Fluency in English and Finnish
• Computer literacy (MS Office, Internet, ticketing systems)
• Good communication skills (both written and verbal)
• Strong analytical skills with an ability to solve a problem and track the resolution process
• Rigorous and accurate working style
• Basic domain knowledge
• Previous experience in Customer relations management / order management / supply chain / logistics would represent an advantage

• Management of all incoming requests / orders
• Addressing all written / verbal requests and complaints received from the Customer
• Process improvements proposals / implementation
• Manages Customer relationship through providing daily operational support
• Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope
• Keeps Customer informed of progress at all stages
• Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures

Benefits
• Excellent salary package
• Relocation package
• Meal Vouchers
• Christmas Bonus
• Dental plan (partial reimbursement )
• Optical plan (partial reimbursement )
• Sport activities (partial reimbursement )
• Opportunity to work in a young and dynamic environment
• Opportunity to grow in the organization
• Access to internal training , both for career and individual development