Support Analyst

Acest job nu mai este activ!

Vezi toate job-urile Ubisoft Romania active.


Vezi toate job-urile Support Analyst active pe Hipo.ro

Vezi toate job-urile in IT Software active pe Hipo.ro

Angajator: Ubisoft Romania
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 29.05.2017
    Remote work: On-site
    Scurta descriere a companiei

    About us

    Ubisoft Bucharest has been an important pillar for the local gaming industry since, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2 nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games.

    Cerinte

    Vision of the role:

    The IT Department is looking for a Support Analyst to support end-users on incidents and requests by maintaining a constant communication flow with the customers.

    The responsibilities of this job are mainly focused on providing 1st level support to internal customers on applications and Services and performing operational tasks related to BI domain.

    Your profile:

    Relevant experience
    • Internship in IT or experience as IT Analyst;
    • Exposure to multinational working environment is an asset.

    Skills
    • Excellent command of English, and ideally French;
    • Excellent customer service skills;
    • Excellent communication and writing skills;
    • Proactive and autonomous;
    • Ability to work in a support team and as well as perform on an individual basis when required;
    • Ability to work under stress;
    • Ability to prioritize tasks;
    • Ability to create documentation (PowerPoint, Word, procedure updates);
    • Knowledge sharing between team members;
    • Ability to communicate effectively with all levels of management;
    • Honesty, integrity and confidentiality must be maintained at all times.

    Education:
    •Diploma in Information Technology, Finance, HR or equivalent experience.

    Responsabilitati

    Your tasks:

    • Respond to customer requests via emails and our ticketing system requests;
    • Works a queue of tickets (incidents, problems, requests) and provides resolutions within defined SLA’s;
    • Provides status updates and manages customer expectations;
    • Document, dispatch and escalate requests to 2nd level support;
    • Follow up with customers to ensure satisfaction;
    • Contributes to the creation and maintenance of end-user documentation;
    • Test fixes to ensure problem has been adequately resolved when possible;
    • Perform operational and monitoring tasks related to BI processes.

    Alte informatii

    We offer

    We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.
    But most of all, we guarantee you’ll enjoy our atmosphere and working environment.

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    Hybrid

    Aplica fara CV
    BUCURESTI,

    BUCURESTI,

    Vezi job-uri similare (463)