Technical Support Consultant (C/C++)

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

Who are we?

Misys is one of the world’s leading producers of financial services software, providing the broadest and deepest portfolio of products on the market. We are helping to transform the global financial services industry by making financial institutions more resilient, more efficient, and more competitive. Over the past three years Misys has delivered 73 product releases, launched 5 new products, won over 40 awards, acquired IND to tap into digital channels, CCS to expand our lending offering and closed over 1,000 deals while gaining over 60 new customers.

Misys solutions are used by some of the world's leading financial institutions, including:

- 48 of the world's 50 largest banks
- 16 of the top 25 syndicated loan book runners
- 12 of the top 20 asset managers
- More than 90 asset managers and hedge funds

Why work for Misys?

Misys believes in empowering its people by providing the necessary tools they need to achieve success. Whether it is developing a new product, writing new software, building relationships with clients, or recruiting the best talent, rest assured that with Misys, the future is yours to shape. Our expansive network allows us to provide opportunities for growth in and outside of our organization. Be a part of a team of people who value and challenge you. If employed at Misys, you will work with people who are leading the financial services industry in innovation.

Company Benefits:

- Full medical coverage, which employees are eligible from the first day of hire
- Life and disability insurance
- Partial dental coverage
- Optional Dependents coverage paid by employee
- Lunch vouchers
- Lifestyle benefits – special gym packages – World Class and 7 Card program
- 25 days vacation after 3rd year celebration in Misys
- Competitive employee referral program

Qualifications:

- Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)
- Basic knowledge of Java and C#
- Basic knowledge of SQL and database management
- Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)
- Analytical abilities as well as some basic financial knowledge
- Knowledge on CORBA (the Orbix implementation) , JMS (ActiveMQ implementation) and Tomcat are a plus
- Scripting skills are considered a plus

Candidate Attributes:

- Very good English knowledge
- Attention to details, stability, responsibility as well as customer focus
- Ability to work independently as well as part of a customer facing team

Responsibilities & Deliverables:

- Responding to customer requests, whether they are reported issues, questions or assistance requests.
- Understanding the reported issue (especially from a technical perspective) and being able to replicate the respective scenario in the Misys environments, when needed.
- Performing technical investigation of the issue reported, providing adequate solution where feasible and/or detailed analysis to the Engineering and Development teams.
- Helping the client in order for them to be able to utilize the product properly as per their needs
- Updating clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality.
- Participating in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers
- Preparing monthly, quarterly and/ or ad-hoc reports on the issues lists
- Raising/ escalating issues with the Team Leader and/ or Manager where/ when needed