Technical Support Specialist

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

- Excellent / Fluent in English, both verbal and in writing.
- Bachelor degree in a technical related field or an equivalent and relevant combination of education, experience and industry recognized certifications. Examples: Faculty of Computers, Electronics and Telecommunications
- Minimum 2-3 years related work experience in a Technical Support / Technical Service Desk environment.
- Experience with Knowledge Management best practices
- Experience with Call Center best practices
- Experience in a multinational environment

- Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support)
- Provide pre- and post sales technical assistance for internal and external customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations.
- Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to tier 2 and/or management.
- Build relationships with customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality.
- Working hours: working hours are on the interval 15:00 – 03:00 GMT+2 (for instance some days starting at 15:00 and other days starting at 18:30). The schedule will be established according to business requirements.

We are offering:
- Competitive salary and an attractive benefits package
- Extensive training programs
- Career growth opportunities
- Experienced leaders to support your professional development
- Dynamic and international work environment