Team Leader for Personal Assistant Team

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

Requirements
•Proficiency in MS Excel & MS PowerPoint
•Knowledge of business administration and secretarial processes - minimum 3 years of experience
•Strong organizational, planning and structuring skills
•Fluent in English, must be able to hold presentations and lead meetings in English

Skills
•Strong organizational, planning and structuring skills
•Excellent communication skills, problem solving ability, team player, very organized
•Ability to build working relationships in a complex environment
•Flexible and able to think outside the box
•Self-starter and driven
•People oriented
•Customer oriented
•Analytical mindset

•Manage the PA team to deliver on time all activities
•Ensure all operational tasks of the team are performed to fulfill customer satisfaction and business needs
•Give directions, train and coordinate the team members to become more effective in providing the services to the customer
•Ensure that all escalations are attended and resolved in time
•Operational excellence through process improvements, innovation and efficiency
•Deliver excellent customer experience
•Keep the team motivated to deliver results at agreed standards
•Manage transition of new tasks or perform / oversee operational tasks closely that are new to the team
•Monitoring the team performance by gathering relevant data and producing statistical reports
•Ensures KPIs achievement and documentation
•Plan the use of human resources and organize recruitment and placement of required staff. Support on establishing the organizational structures.
•Ensuring that monthly administrative responsibilities for the team members are met (e.g. holiday scheduling, ensuring back-up, time and attendance)
•Drives periodical evaluation process of the subordinate team members and enables team members to fulfill respective tasks
•Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
•Issue processes documents on quality management system (procedures, instructions etc.) and prepares records necessary to carry out
•Meet other activities submitted by the superior or the legal entity manager, professional or regarding quality management
•Contribute to management reporting and billing process
•Performing adhoc analysis
•Complete quality assurance review checks to monitor the quality of project reporting and deliverables to drive improvements across the portfolio. Proactively highlight & escalate delivery risks and issues to senior management -providing an independent view of project and program health
•Managing and overseeing the approval process of the contracts

Benefits

•Health and Well-being:
◦Kinetotherapy Room and Corporate Massage;
◦WorldClass Subscription;
◦Weekly Fruit Day


•Personal and professional development:
◦Complete training curricula available (tailored courses);
◦English and German Language Courses for any level;
◦All you can read with Bookster!


•Extra Perks:
◦Work from Home Option available;
◦Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
◦Go on Vacation and get a Holiday Bonus!


•Attractive compensation package:
◦Fixed salary compensation along with performance-related bonus scheme;
◦Meal and gift tickets.