Internship - Consultant Order Fulfilment - Steelcase
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Angajator: | Entry Level Jobs in TOP Companies - Hipo.ro |
Domeniu: |
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Tip job: | full-time |
Nivel job: | Student/Absolvent |
Orase: |
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Actualizat la: | 08.04.2017 |
Remote work: | On-site |
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To complete the team from Cluj-Napoca, we are looking for a Consultant Order Fulfilment to manage internal customer relationship, initiate specific order processing workflows and clarify open issues on orders with internal parties involved (plants, scheduling, logistics, etc.)
Mission
Customer satisfaction:
o Handles customer orders on an accurately and timely manner in SAP
o Deals with customer amendment requests and ensures that they are handled accurately
o Process general customer requests to resolve customers’ needs
o Capture the needs through close interaction with the Consultant Order Fulfilment and look for solutions
o Pro-actively inform Consultant Order Fulfilment about issues and possible alternatives
Organize and plan deliveries for customers’ orders
Prepare the documents needed for customs export
Liaise between Specials, Factories, Logistics and other internal teams to solve dealer requests
Provide continuous improvement and feedback on recurrent issues
o Keeps a critic eye regarding the processes and escalates the issues faced
o Ensures pragmatic feedback about quality issues or questions received from the dealers
o Identifies process issues and elevates for resolution
Owns specific product knowledge to deliver customized solutions
Respects processes and procedures defined at the departments level
Escalates any critical issues
Create internal performance and progress reports - Required Skills
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Effective communicator, written and verbal. Able to organize thoughts and information before sharing
Uses interpersonal communication skills to positively interact with a variety of people
Taking prompt actions to accomplish objectives and to achieve goals; being proactive
Attention to details, customer focus, problem-solving abilities
English – advanced
French or German will a plus
IT skills: Microsoft Office, SAP will be a plus - Job Location
- Cluj-Napoca, , Romania
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