Operations Team Leader

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

Bachelor Degree (Any Stream) with 4+ years management experience
Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook
Proficiency in understanding performance metrics and developing them, as required
Experience with aspects of speech and language technology
Exposure to process improvement/quality control tools and methods
Experience with setting up a new team would be a plus
Fluent in English and French, both spoken and written.

Manage the operations floor on a day-to-day basis covering approximately 20 Data Associates, including several leads.
Coordinate with the site manager for space planning and IT support.
Manage relationship with agencies and onsite HR to find qualified Associates under strict deadlines.
Partner with the French Content Ops Manager and Data Specialists to receive workflow priorities and appropriate training materials.
Manage both onsite and remote team members as necessary to meet headcount demands.
Adapt quickly to changing specifications and workflows.
Build weekly work schedules, balancing tasks as per the current demand.
Build daily and weekly status reports from metrics databases for communication to stakeholders.
Track metrics around quality and productivity.

What the company offers:

Opportunity to set up a business services center from scratch
Joining a global leading company
Competitive package