Customer Services Representative

This job is no longer active!

View all jobs Step Up active


View all jobs Customer Services Representative active on Hipo.ro

View all jobs Acquisitions - Logistics - Supplies active on Hipo.ro


Employer: Step Up
Domain:
  • Acquisitions - Logistics - Supplies
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 18.05.2017
    Remote work: On-site
    Short company description

    Cauti un loc de munca? Sau poate un job ideal? Vrei sa avansezi in cariera?
    Ori esti la inceputul cariereri tale? Step Up este aici sa te ajute prin recrutare si selectie de personal profesionista si multe joburi interesante!
    Firma Step Up Professional HR Services din Timisoara ofera cu entuziasm si dedicare servicii in domeniul resurselor umane adaptate nevoilor dvs!

    Requirements

    Level and Experience :
    A-Levels + 2 years minimum, and / or an introductory experience in a similar position, preferably in an industrial environment.

    Professional abilities :
    • Good company representative, is an effective communicator and listener, is autonomous, has good initiative;
    • is analytical, is able in customer service, can deal with stress, has a good telephone manner.- Ability to speak one foreign language is essential;
    • Knowledge of office software platforms is essential.

    Technical Knowledge :
    • Knowledge of computer management systems;
    • Knowledge of transport management.

    Responsibilities

    Must ensure steady progress for following through the delivery orders of his / her client portfolio and establishes sales forecasts while always ensuring client satisfaction.

    • Is responsible for the treatment of delivery orders from their reception (via computer, fax, post…) up until client delivery;
    • Must inform Materials Supply and Planning of stock and order anomalies;
    • Is responsible for managing the client portfolio (updating, storage…);
    • Must receive client demands (in writing or by phone);
    • Has task of establishing and anticipating client demands to create a sales plan, which is as close as possible to the real deliveries;
    • Must manage indicators linked to his / her function (tables for service rating, client satisfaction questionnaire…);
    • Is the guarantor of meeting deadlines for client deliveries;
    • Is responsible for accuracy of sales plan for his / her client portfolio;
    • Must ensure safety stock management- Is in charge of daily follow-ups (modifications, end of life…
    • Must participate in stock inventories;
    • Must apply all the Quality, Environmental and Safety procedures and operating instructions within the framework of operations linked to his/her job and the rules defined by the Group.

    Job-uri similare care te-ar putea interesa:

    Timisoara,

    Timisoara,

    Aplica fara CV
    Timisoara,

    Vezi job-uri similare (25)