Customer Services Representative
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Employer: | Step Up |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 18.05.2017 |
Remote work: | On-site |
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Firma Step Up Professional HR Services din Timisoara ofera cu entuziasm si dedicare servicii in domeniul resurselor umane adaptate nevoilor dvs!
Level and Experience :
A-Levels + 2 years minimum, and / or an introductory experience in a similar position, preferably in an industrial environment.
Professional abilities :
• Good company representative, is an effective communicator and listener, is autonomous, has good initiative;
• is analytical, is able in customer service, can deal with stress, has a good telephone manner.- Ability to speak one foreign language is essential;
• Knowledge of office software platforms is essential.
Technical Knowledge :
• Knowledge of computer management systems;
• Knowledge of transport management.
Must ensure steady progress for following through the delivery orders of his / her client portfolio and establishes sales forecasts while always ensuring client satisfaction.
• Is responsible for the treatment of delivery orders from their reception (via computer, fax, post…) up until client delivery;
• Must inform Materials Supply and Planning of stock and order anomalies;
• Is responsible for managing the client portfolio (updating, storage…);
• Must receive client demands (in writing or by phone);
• Has task of establishing and anticipating client demands to create a sales plan, which is as close as possible to the real deliveries;
• Must manage indicators linked to his / her function (tables for service rating, client satisfaction questionnaire…);
• Is the guarantor of meeting deadlines for client deliveries;
• Is responsible for accuracy of sales plan for his / her client portfolio;
• Must ensure safety stock management- Is in charge of daily follow-ups (modifications, end of life…
• Must participate in stock inventories;
• Must apply all the Quality, Environmental and Safety procedures and operating instructions within the framework of operations linked to his/her job and the rules defined by the Group.
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