Helpdesk IT support L2 -German &English

EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

Our main activities:

Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

BPO (20%): Externalization of business processes, back-office activities within our specialization

Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.

Knowledge in at least one of domains such as electronic messaging, data bases, storage, security, redundancies, virtualization

Knowledge of one or more specific technical fields among : PCs, Active Directory, networks, Windows, remote control tools, Level 2 office applications, electronic messaging, printers, Internet use and connection, VPN, telephony.

Spoken languages: fluent German and English

Previous service desk or customer care experience,

Aptitude for providing positive customer service,

Analytical skills,

Accountability,

Listening skills,

Team player,

Questioning skills

Successful candidates will be part of our Customer support team dedicated to one of our key accounts.

Responsibilities:

- Provide second line IT technical support (windows, office) with accurate and creative solutions to customer problems which can be handled remotely and for business application support.

- Research, resolve, and respond to complex issues (office, windows, outlook, internet...) received via telephone calls from customers as well as issues escalated by the 1st line support

- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

- Demonstrate excellent customer service at all times

- Remote software installation via SCCM

- Rights attribution by using Active Directory

- Technical support for Windows, android, IOS, printers

- Support for Citrix , different applications specific for the client