Order Analyst with Finnish

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

PROFESSIONAL EXPERIENCE:
- Computer (internet, MS Office package)
- Foreign languages – English and Finnish
- Customer relations management / order management / supply chain / logistics (desired)

COMPETENCIES & ABILITIES:
- Good verbal & written communication skills
- Good analytical & synthesis skills
- Rigorous and accurate working style
- Basic domain knowledge
- Good Customer relationship capacity
- Customer focus
- Problem solving oriented
- Good energy level
- Self & Professional motivation
- Self-confidence & independence in decision making
- Punctuality & Flexibility
- Team work capability

JOB OBJECTIVES:
- Management of all incoming requests / orders
- Management of the backlog (orders and orders related requests)
- Addressing all written / verbal requests and complaints received from the Customer
- Process improvements proposals / implementation

TASKS, ATTRIBUTIONS, ACTIVITIES:

- Manages Customer relationship through providing daily operational support
- Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope
- Keeps Customer informed of progress at all stages
- Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
- Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)
- Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues
- Proactively monitors backlog of orders / requests using different tools & reports
- Provides continuous visibility of the orders / requests backlog situation to the Customer

Benefits:

- Opportunity to work in a young and dynamic environment
- Opportunity to develop and learn constantly
-Access to internal trainings (job related and soft skills trainings)
- Attractive benefits package
- Health insurance and dental scheme