RENEWALS Representative with CZECH/SLOVAK

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

EXPERIENCE:

The successful candidate will have at least 1-2 years of experience in sales/telesales and

customer relationship, preferably in IT Hardware & Software. A sound understanding of the

region, customer behavior and a keen interest in developing this knowledge would be a plus.

The position will require working flexibly and openly with a wide range of team-members.


QUALIFICATIONS:

- CZECH / SLOVAK proficiency

- Very good English skills

- Very good communication skills, both written and verbal

- Proven experience of IT-Hardware & Software support services and components

- Good customer skills

- Proven influencing and negotiation skills

- Strong objection handling abilities

- Good numeracy and attention to detail

- Ability to effectively manage multiple tasks and priorities

- Ability to adapt and acquire new skills quickly

- Experience of using computer systems

- Ability to work in a high pressured, fast moving and challenging environment

We offer you intensive training, an attractive remuneration package as well as the opportunity to work in a highly professional international environment where you will have the chance to learn new things every day and to develop a successful career.

RESPONSIBILITIES:

The Support Service Renewals Specialist will be responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.

- Selling support services after point of system sales or up selling for existing active

contracts

- Correctly identifies customer requirements and needs for support services, including

contractual terms and conditions, support service offers and products.

- Accountable for timely service renewals for small to medium-sized customers in

assigned territory.

- Educates customers on e-business practices and any associated contractual

implications.

- Accurately forecasts business targets and opportunities in territory.

- Promptly handles and solves customer objections and complaints.

- Prepares correct sales orders and quotes.