L2 Support Engineer Virtual Platforms
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Employer: | confidential |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 21.07.2017 |
Remote work: | On-site |
Experience in administrating one or more of the following platforms:
- VMWare Administration
- Microsoft Windows Server 2008 or 2012
- Linux editions - Good understanding of storage technologies
- Knowledge of high-availability design
- Basic experience working with IP networking, networking protocols and understanding of security related technologies including encryption, IPsec, PKI, VPNs, firewalls, proxy services, DNS and access-lists
- Basic experience with Backup software and strategies
- Willingness to learn new things
- Extremely flexible if workflow is changing
- Fluent English (spoken and written)
- Team player
- Highly motivated
- Ensure server availability compliance to Service Level Agreements
- Perform system administration and management functions for Microsoft Windows Server, Linux
- Provide Level 2 server operating system support
- Configure hardware, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
- Promote and maintain server patch management practices
- Support and maintain HW configuration and firmware level agreed
- Facilitate knowledge sharing by creating and maintaining detailed and comprehensive documentation and diagrams
- Incident Management : assure maximum level of support on incident resolution. Provide feedback on escalations. Comply with the Service Level Agreements
- Change Management : initiate and provide details about the infrastructure changes that need to be implemented. Test and feedback on future changes. Implement approved changes in the agreed timeframes
- Knowledge Management : provide solutions and create procedures for the L2 team colleagues to apply in solving incidents
- Problem Management : identify and propose new problem tickets. Participate in the root cause analysis of the problems.
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