L2 Support Engineer Virtual Platforms

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Employer: confidential
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.07.2017
    Remote work: On-site
    Requirements

    Experience in administrating one or more of the following platforms:
    - VMWare Administration
    - Microsoft Windows Server 2008 or 2012
    - Linux editions - Good understanding of storage technologies
    - Knowledge of high-availability design
    - Basic experience working with IP networking, networking protocols and understanding of security related technologies including encryption, IPsec, PKI, VPNs, firewalls, proxy services, DNS and access-lists
    - Basic experience with Backup software and strategies
    - Willingness to learn new things
    - Extremely flexible if workflow is changing
    - Fluent English (spoken and written)
    - Team player
    - Highly motivated

    Responsibilities

    - Ensure server availability compliance to Service Level Agreements
    - Perform system administration and management functions for Microsoft Windows Server, Linux
    - Provide Level 2 server operating system support
    - Configure hardware, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
    - Promote and maintain server patch management practices
    - Support and maintain HW configuration and firmware level agreed
    - Facilitate knowledge sharing by creating and maintaining detailed and comprehensive documentation and diagrams
    - Incident Management : assure maximum level of support on incident resolution. Provide feedback on escalations. Comply with the Service Level Agreements
    - Change Management : initiate and provide details about the infrastructure changes that need to be implemented. Test and feedback on future changes. Implement approved changes in the agreed timeframes
    - Knowledge Management : provide solutions and create procedures for the L2 team colleagues to apply in solving incidents
    - Problem Management : identify and propose new problem tickets. Participate in the root cause analysis of the problems.

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