Customer Quality Engineer (Brasov)

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Continental dezvoltă tehnologii și servicii inovatoare pentru mobilitatea sustenabilă și interconectată a oamenilor și a bunurilor acestora.
Compania cu profil tehnologic fondată în 1871 oferă soluții sigure, eficiente, inteligente și accesibile pentru autovehicule, mașini, trafic și transport. Continental are în prezent peste190.000 de angajați în 58 de țări și piețe.

Cerinte

Responsabilitati

With sales of €39.2 billion in 2015, Continental is among the leading automotive suppliers worldwide and currently employs more than 215,000 employees in 55 countries. In the Powertrain Division we integrate innovative and efficient powertrain system solutions from today and tomorrow for vehicles of all categories. Within the vision of Clean Power, our products make driving not only more affordable and environmentally friendly, but also more comfortable and enjoyable. We offer our customers a comprehensive selection of products ranging from gasoline and diesel injection systems, turbochargers, engine management and transmission control systems to sensors and actuators. Exhaust aftertreatment, fuel supply systems as well as systems and components for hybrid and electric drives complete our portfolio. There are two main impulses for the advancement of drive technologies: Firstly, active climate protection, in particular the reduction of CO2 emissions and exhaust gases. And secondly, the increasing need for individual mobility, which results in various requirements for vehicles and drive systems. The Powertrain Division has more than 35,400 employees working at 54 locations in 19 countries.

* Represents the best interests of the plant in front of the customer;
* Escalation to quality manager in case of sever nonconformity and problems that needs a management decision;
* Established immediate containment actions in case of customer complaints;
* Lead the 8D in case of customer complaints;
* Implement proper corrective actions established together with 8D team. Follow-up of the actions;
* Submit 8D information to the customer. Put the 8D data inside the customer specific tool;
* Make sure the customer requirements are in place after the actions implementation;
* Monthly reporting to quality manager of quality indicators: ppm 0 km, ppm field, storage time in quarantine from field return, NTF, initial time response on customer complaints, quality related costs;
* Authority to stop the production line in case of nonconformity founded. Immediate announcement to the quality manager and production manager in case of line stop;
* Organize, if the case, sorting activity internal or at customer site;
* Make sure that the delivery during containment actions implementation are marked if customer requires;
* If additional criteria for sorting are required, make sure that these are known and applied;
* Assure support in case of nonconformity found on the production line;
* Authority to require PQC activity (in case when this type of activity was stopped), after a sever complaint or a complaint with recurence. Assure that the PQC criteria are the proper one;
* Monitor the quarantine area from field return and regulary follow-up. Keep inside the target;
* Assure support for PPAP folder preparation, in order to be sent to customer;
* Participate to FMEA meetings, if required and not as regular participant. The scope is to assure that customer requirements are taken into consideration;
* Provide coaching to other plant employees, junior to his / her function;
* Act as mentor for the integration period of new colleagues: support the definition of Training Integration Plan, goals for integration and offer further support for a succesfull integration;
* Provide training to the team colleagues on topics defined togheter with the Department Manager;
* Inform the plant employees regarding customer specific requirements;
* Make presentations and trainings in order to assure that the customer specific requirements are knowned and respected by all required employees;
* Perform the training for line operators: PQC (product quality containment), quality criteria and checking method.


* University degree (e.g. Mechanics, Electronics) or relevant professional experience;
* At least 3 years relevant experience in Customer Quality Support;
* Preferably, had worked before / led multinational teams. Not mandatory;
* Advanced English;
* Product knowledge;
* Quality methods knowledge;
* Quality standards (ISO 9001, ISO TS 16949, VDA);
* Project management methodology;
* Internal standards (quality manual, procedures, methods);
* Specialized knowledge: PPAP, FMEA, SPC, MSA;
* Specific customer requirements (ex. Formel Q Konkret);
* Problem solving skills;
* Auditing method.


* Integration Program in a professional, young & dynamic team;
* Competitive Salaries (based on performance) & Benefits;
* Health & Wellness (Private Health and Dental Insurance, Life Insurance, Sport activities etc.);
* Professional Development Opportunities (in Technical and Managerial Area);
* Stability;
* International Work Environment & Traveling Opportunities.

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