Order Management Specialist

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

- BA degree or equivalent experience;
- Minimum 1 year relevant experience in customer service/order administration, customer facing (internal or external) IT or sales environment including close liaison with account managers and partners in a channel go to market model;
- Good interpersonal skills with a confident professional telephone manner and strong communication skills are essential;
Ability to meet very specific deadlines;
- A good understanding of CRM and ERP systems. Knowledge of SAP.
- Advanced English mandatory

- Act as primary point of contact to accept material orders from customers via phone, fax EDI and email;
- Answer customer inquiries and effectively communicate the processes and procedures for clear understanding;
- Process customer material return requests according to standard procedures;
- Review order requests against defined set of requirements to determine compliance – this includes sell/ship/bill authority, validity of requested pricing and financial terms, delivery terms and material availability;
- Accurately enter orders into SAP system for fulfillment within a specified timeframe from receipt;
- Consistently monitor pending and open order requests to follow-up and resolve issues with inter-functional departments such as finance, pricing, schedulers, procurement buyers and sales teams;
- Initiate escalation process for problem resolution or short turnaround timeframe requests;
- Escalate issues which cannot be resolved within standard timelines to Team Lead;
- Working hours: working hours are on the interval 15:30 – 02:00 GMT+2 (for instance some days starting at 15:30 and other days starting at 17:30). The schedule will be established according to business requirements.

We are offering:
- Competitive salary and an attractive benefits package
- Extensive training programs
- Career growth opportunities
- Experienced leaders to support your professional development
- Dynamic and international work environment