Customer Experience Specialist- English and French

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Employer: Temps
Domain:
  • Others
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.10.2017
    Short company description

    Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2010 as part of RINF group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

    What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

    Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

    Requirements

    - Ability to write and speak fluently, clearly and concisely in English and French;
    - Previous customer support experience is an advantage;
    - Excellent problem solving abilities;
    - Empathetic and can communicate in a caring and friendly manner;
    - Strong time Management skills and motivation to exceed expectations;
    - Enjoy working in a fast paced environment;
    - Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones;
    - Strong team spirit with passion and drive to help users and deliver the best in customer service.

    Responsibilities

    - Deal with members� email queries promptly and efficiently, in accordance with company procedures;
    - Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary;
    - Interact with a diverse customer base;
    - Input and access data on multiple systems;
    - Clearly and concisely log and track detail of issues arising, ensuring to report recurring queries in order to minimize repeat callers;
    - Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings;
    - Perform all duties in an efficient, professional and courteous manner at all times;
    - Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures;
    - Pursue personal development of skills and knowledge necessary for the effective performance of the role;
    - Look at opportunities to make changes and improve the processes where possible;
    - Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise;
    - Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings;
    - Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures.