Telesales Representative with English

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

We are looking for candidates with:

Experience in sales / call center, telesales, customer support;
High level of English;
PC Skills: Word, Excel, Outlook are a must;
Excellent communication and negotiation skills;
Strong customer orientation attitude.

The role is responsible to contact customer prospects directly by telephone to make sales or support field sales by setting appointments or qualifying prospects.


The key activities will include:

- Research into customer contacts – responsible to prepare for the client call before contacting client – i.e. research linked in to understand client background, speak to field sales to get client background etc.

- Calling contacts – responsible to build sales through strong customer relationships by focusing on customers’ wants and needs when calling prospects;
- Setting appointments – Set appointments for field sales colleagues to follow up on;
- Generating leads - responsible to contact prospects who have responded to direct marketing campaigns. Will need to ask the prospects qualifying questions about their interest in a product to determine how likely they are to buy. Pass the qualified leads to field sales representatives to follow up.