Customer Service Representative with German language (Cluj Napoca,Sibiu)

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Our client is a global leader in providing customer solutions and services in the business process outsourcing (BPO) arena.

Your role will be to provide technical support for various types of products and services.

Requirements:

- Native or near native language proficiency in German language;
- Previous experience of/or aptitude for Customer Service;
- Excellent spoken and written communication abilities;
- Customer orientation and problem-solving abilities;
- A working knowledge of MS Word/Excel;
- Adaptability and capacity to easily find solutions;
- Team spirit.

Responsibilities:

- To provide Customer Service and Technical Support via phone and email;
- To offer information regarding client’s products and services;
- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
- To consult product manuals in order to advise customers of appropriate options/solutions;
- To log all operations in the company's database, according to the work procedures.

Benefits:

- Salary package: fix salary + performance bonus +meal vouchers;
- Relocation package;
- Professional development through trainings;
- Dynamic international working environment;
- Career development opportunities in a multinational company;
- Private medical assurance.

Job code: 100317AC