Primary Generalist Support with Hungarian, Bucharest

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Vezi toate job-urile Primary Generalist Support with Hungarian, Bucharest active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 26.06.2017
    Remote work: On-site
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    - High School or University studies in a technical field will be an advantage
    - 2-3 years of experience in customer service area
    - Fluent in Hungarian and English
    - Previous experience in customer support or sales is desirable
    - Previous experience in the electrical field is an advantage
    - Ability to multi task (logging queries while speaking with customers)
    - PC skills (Microsoft, Windows, ERPs)
    - Capacity to learn basic technical concepts is essential
    - Excellent interpersonal, communications and time management skills
    - Ability to work on own initiative, but also as part of a team
    - Strong verbal and written communication skills are required
    - Flexible and having the ability to learn quickly
    - Previous CRM experience an advantage

    Responsabilitati

    - Provide 1st level general support pre-sales and post-sales, telephone, mail and electronic to customers and partners or assure a proper escalation to the 1st level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools
    - Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs
    - Order Management: enter, change, manage requests related to orders in cooperation with country representatives
    - Provide support to the customers for commercial, technical and logistic returns product
    - Provide support to the customers for solving the logistic and commercial complaints
    - Proactive information communication
    - Complete documentation and follow up on all commitments and customer details
    - Actively create/modify CRM and knowledge databases
    - Collaborate with Marketing on new product launches
    - Ongoing proactive research and learning about new products, technologies and applications
    - Participate in the interaction center's continuous improvement process
    - Liaise between customers, After-Sales and Marketing

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