Primary Generalist Support with Hungarian, Bucharest
Acest job nu mai este activ!Vezi toate job-urile SalesConsulting active.Vezi toate job-urile Primary Generalist Support with Hungarian, Bucharest active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | SalesConsulting |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 26.06.2017 |
Remote work: | On-site |
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
- High School or University studies in a technical field will be an advantage
- 2-3 years of experience in customer service area
- Fluent in Hungarian and English
- Previous experience in customer support or sales is desirable
- Previous experience in the electrical field is an advantage
- Ability to multi task (logging queries while speaking with customers)
- PC skills (Microsoft, Windows, ERPs)
- Capacity to learn basic technical concepts is essential
- Excellent interpersonal, communications and time management skills
- Ability to work on own initiative, but also as part of a team
- Strong verbal and written communication skills are required
- Flexible and having the ability to learn quickly
- Previous CRM experience an advantage
- Provide 1st level general support pre-sales and post-sales, telephone, mail and electronic to customers and partners or assure a proper escalation to the 1st level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools
- Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs
- Order Management: enter, change, manage requests related to orders in cooperation with country representatives
- Provide support to the customers for commercial, technical and logistic returns product
- Provide support to the customers for solving the logistic and commercial complaints
- Proactive information communication
- Complete documentation and follow up on all commitments and customer details
- Actively create/modify CRM and knowledge databases
- Collaborate with Marketing on new product launches
- Ongoing proactive research and learning about new products, technologies and applications
- Participate in the interaction center's continuous improvement process
- Liaise between customers, After-Sales and Marketing
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