Order Management Officer with English in Timişoara

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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LEVEL OF STUDIES:
- University graduate

PROFESSIONAL EXPERIENCE:
- Experience in Supply Chain/Logistics and in SAP is preferred
- Computer (internet, MS Office package)
- Foreign languages (both written & spoken) - English, a second European language is a plus
- Customer relations management / order management (desired)

JOB COMPETENCIES AND ABILITIES PACKAGE:
COMPETENCIES:
- Good verbal & written communication skills
- Good command of English
- Good analytical & synthesis skills
- Rigorous and accurate working style
- Good working knowledge of MS Office (especially Excel)
- Basic domain knowledge
- Good Customer relationship capacity
ABILITIES:
- Customer focus
- Problem solving oriented
- Good energy level
- Self & Professional motivation
- Self confidence & independence in decision making
- Punctuality & Flexibility
- Team work capability

GENERAL SCOPE OF THE JOB:
- Ensuring operational support to the Customer and processing all the requests / orders received from the Customer

JOB OBJECTIVES:
- Customer relationship administration
- Meeting Customer's expectations / targets / metrics / Key Performance Indicators
- Usage of the Customer's tools / Follow up of the Customer's processes & procedures
- Management of all incoming requests / orders
- Management of the backlog (orders and orders related requests)
- Addressing all written / verbal requests and complaints received from the Customer
- Process improvements proposals / implementation

TASKS, ATTRIBUTIONS, ACTIVITIES:
Customer Operational Support:
- Manages Customer relationship through providing daily operational support
- Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope
- Keeps Customer informed of progress at all stages
- Deals with and coordinates any order prioritization request with the Customer, to meet expectations
Transaction Processing:
- Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures
- Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)
- Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues
- Ensures that Service Level Agreement is met at individual level
- Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level
- Stores documents (including preparation steps like printing and scanning)
- in common electronic repository (currently order management system)
- in local repository (country dependent)
Backlog Order Management:
- Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations
- Provides continuous visibility of the orders / requests backlog situation to the Customer
- Ensures structured and high quality communication with the Customer in relation to issues affecting the orders / requests backlog
Escalations:
- Knows and uses the escalation matrix (both internally and with the Customer)
Controlling & Quality:
- Contributes in reaching the defined process parameters & business fundamentals (e.g internal Key Performance Indicators, Customer's inventory levels, etc)
- Ensures the consistency between data provided by the Customer and orders / requests details inserted in the order management systems (including other supporting tools used for performing the daily activity)

Wipro Ltd. is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. The company posted revenues of $7.6 billion for the financial year ended Mar 31, 2015.
Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients.
Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent.