Model scrisoare de intentie. Descarca modele pregatite de specialisti dn care merita sa te inspiri
Customer Support with English/Spanish/German
This job is no longer active!View all jobs 1TEDJOB SRL activeView all jobs Customer Support with English/Spanish/German active on Hipo.roView all jobs Customer Support - Client Service active on Hipo.roView all jobs Internet - eCommerce active on Hipo.roView all jobs Sales active on Hipo.ro |
Employer: | 1TEDJOB SRL |
Domain: |
|
Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
|
Updated at: | 25.04.2017 |
Remote work: | On-site |
O platforma online unde companiile si candidatii se vor intalni si vor incepe parteneriate de succes.
IDEAL CANDIDATE:
-Excellent knowledge of English/Spanish/German - both spoken and written - is a must
-Any other foreign language will be a BIG advantage
-Hard-working and positive
-Excellent communication skills and able to build rapport with the customer
-Experience from a similar call center role is desirable although specific in-house training will be given
-Ability and desire to learn new skills and tasks
-Able to work as part of a team contributing to the group's success
-Listening and problem solving skills
-Detail-oriented, organized, flexible
-Open, adaptable and willing to work in shifts
RESPONSIBILITIES:
-Answer calls, live chats and emails
-Research required information using available resources (Company's CRM)
-Manage and resolve client complaints
-Provide clients and prospects with product and service information
-Enter new client information into system and update existing client information
-Process orders, forms and applications
-Identify and escalate priority issues
-Route calls and chats to appropriate resource
-Identify fraudulent transactions and cancel them from further processing
-Ensure confidentiality of all information collected during investigation
-Resolve customer issues within the scope of existing service level agreements
Benefits:
- Motivating position and unique chance for professional development in the local office of a major international company.
- Dynamic, multinational work environment in a young team & young startup branch - free of slow corporate procedures & regulations.
- Opportunities for personal development through training courses.
- Competitive remuneration package based on fixed salary+bonuses+commissions.
- Medical insurance.
- Professional training and ongoing coaching.
Job-uri similare care te-ar putea interesa: |
|
---|---|
Customer Support Internship- Bucharest/Cluj BUCURESTI, Cluj Napoca, | |
Game Presenter with English 3000 - 4200 RON NET / luna | |
Customer Support with English - Back Office Aplica fara CV | |
Vezi job-uri similare (645) |
Raporteaza eroarea la