Customer Support Representive with Spanish (part-time)

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Are you a student, or, have you already finished your studies?
Do you want to make some extra money for two months?
Are you a person who likes to chat, e-mail and talk on the phone?
Do you like to play video games and want to develop a career in this domain?
If these questions make you sleep on it, please apply to know each other.

Our client is a global leader in product life-cycle support, that handles all PC hardware platforms and all forms of mobile devices and gaming consoles. Your role will be to provide technical support and customer service experience for various types of products and services in the gaming business.

Requirements:

- Proficient or native in Spannish language;
- Fluent in English;
- Excellent verbal and written communication skills;
- Experience of supporting video games would be advantageous;
- Good working knowledge of PCs and mobile applications/games.

Responsibilities:
- Provide support via phone (10%) and email (90%) for inbound customer contacts seeking technical assistance, game play and billing queries;
- Carry out research to troubleshoot customer’s technical problems;
- Research new resolutions for addition to knowledge database;
- Perform any other duties related to technical support as and when required;
- Ensure that client escalation procedures are adhered

JobCode : 240317AI