SAP CRM Consultant (Cluj based)

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Employer: Brainspotting
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Cluj Napoca
  • nationwide
    Updated at: 22.04.2017
    Remote work: On-site
    Short company description

    We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

    We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

    Requirements

    Your Qualification
    • University degree in the field of computer science, business or a related subject or similar experience;
    • At least 3 years of professional experience in at least one of the following areas;
    - SAP CRM 7.x with insights into Service/ ITSM scenario ideally with Shared Service Center Framework (SSF) knowledge;
    - SAP CRM Customizing (Checklists, Rules,Transactions, AET)
    - Technical knowledge and understanding of SSC processes and master data in SAP CRM / HCM;
    • Structured and methodical approach;
    • Knowledge in Projectwork (Requirements analysis, technical concept creation, customizing, testing/ UAT support, go-live support);
    • Analytical ability to analyze complex technical issues througout integrated system landscape
    • Ability to conduct trainings and lead other team members
    • Excellent communication and team skills
    • Very good command of English language - spoken and written
    • Mobility and willingness to travel to company HQ in Nürnberg, Germany (approximately 25% of activity)

    Responsibilities

    Our client is a Worldwide-Group, a well-known, innovative and competent system and development supplier of wires, cables and wiring systems, which employs over 76.000 people in over 92 locations in 32 countries. Their products have various applications - in cars, computers and household devices and even trams and their customers include well-known automotive companies.

    In Romania they already have more than 15.000 employees, being one of the top employers in the Romanian automotive industry. With operational plants based in Arad (1999); Bistrita (2002) and Pitesti (2005) they are in a continual growth as an output of their high level of customer orientation through innovative technology.

    At the moment, their main global priority is to setup an efficient organization, harmonized processes and a state-of-the art IT system, by rolling out globally harmonized and standardized HR core processes, by implementing Shared Service Centers (SSC), giving the company a new HR organization and a clear governance model and by providing a global leading state-of-the-art IT-system for all HR master data.

    The establishment of Process Factory in Cluj is the main reason why they currently need a Specialized Consultant to join their team, focused on SAP CRM module.

    Your Challenge:
    • Technical Customizing of checklists, rules, authorizations, IC WebClient (AET enhancements, views, business roles, etc.) in SAP CRM 7.x Service/ ITSM scenario;
    • Technical Customizing of transaction types, status management, text management, Partner-Management, Date management, e-mail management, Organizational Model, Business Partners etc. SAP CRM 7.x Service/ ITSM scenario;
    • Analyze business requirements, design technical solution approach and create sophisticated solution document;
    • Conduct trainings and Know-How transfer for team members and end users ;
    • Assurance of ongoing operation (improvements, error fixing, SP implementation);

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