Internal Customer Tech Support

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Technical Skills Required:

Excellent technical and troubleshooting skills in supporting desktop / laptop / mobile hardware and software (Windows 7, Windows 10, OSX, iOS, Android operating systems)
Knowledge of video on-demand and live streaming technology.
Knowledge of html programming
Basic Unix knowledge.


Soft Skills Required:

Fluent written and spoken English.
Strong customer service skills.
Excellent communications.
Delivery oriented
Ability to work independently and in a team environment
Problem analysis and resolution skills;
Quality-focused approach; drive for excellence
A second foreign language is advantageous but not required.

Education/Work Experience:

Degree/diploma in computer science or IT discipline.
At least 2-3 years experience in IT support
Experience in the digital video industry is a plus.


Work conditions:

Work is performed from Oracle office in Bucharest with local supervision
Standard evening shift (02:00PM – 10:00PM). May require out of hours, and weekend work.
Occasionally may require change of shift and traveling abroad.

Duties & Responsibilities include:

First and Second level incident and request management including analysis, diagnosis, and resolution of problems.
Problem management and creation of knowledge base documentation.
Escalate end-users problems according to established procedures.
Support on premises Digital Media infrastructure.
Day to day operations using management tools.
Service performance analysis and reporting
Active participation to Digital Media social network conversations.
Promote services adoption.
Participate to IT global teams to support and manage Digital Media systems and services.
Liaising with third parties / suppliers to resolve technical issues.