Enterprise Customer Care Representative Polish/ Italian/ French/ Spanish/ Turkish/ German

Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).

We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.

Join us for Building a Better Connected World!

Fluency in English;
Any of the following languages: Polish, Italian, French, Spanish, Turkish, German;
Customer focused and good communication skills;
Availability to work on shifts;
Strong and motivated.

CCR agents receive various technical requests from the customers through different channels (phone, mail or website – eCare and iCare platform).
The main process for a CCR implies: creating the problem ticket, dispatching the problem ticket to corresponding engineer (team) based on product line and network element type. The CCR must also ensure that cases are raised within SLA time, and that entitlement check is performed. In case of emergency cases, he/she will contact TAC/local support engineers and notify them about the incident.
The spare parts service is also assured by the CCR who is handling all the European requests. For this, the CCR follows the service process and for emergency cases - traces the logistics status until the service is fulfilled; arranges the domestics and international logistics for the spare parts service in European region.

Offer:

Motivational salary package;
Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
Life time learning environment and tools;
Hand-on experience and lab testing;
Great amount of Product Documentation;
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
Opportunity to contribute to this Knowledge base and be part of a growing Huawei Engineers community;
Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products);
Young and motivated team that want to constantly grow.