Third Party Management (TPM) Operations Specialist

Corporate Services

Deutsche Bank is a huge organisation and running it smoothly - and sustainably - is a vital responsibility. We oversee a global property portfolio of more than 3,000 buildings. As well as defining the standards for our retail branches, protecting the Bank’s buildings and people, and providing working environments that help boost productivity, we’re also working to uphold the Bank’s commitment to carbon neutrality and sustainable operations.

With a career in Corporate Services at Deutsche Bank, you can drive change and get involved in innovative, exciting initiatives. Some examples? We have improved our performance on everything from water conservation to recycling. We’ve also developed new global workplace standards, enabling our people to use space and resources more efficiently, rather than rely on the traditional workstation.

Whether we’re fitting out an entire building, managing catering, providing security or ensuring the highest health and safety standards, everything we do is focused on reducing cost and complexity.

Position Overview                                                                   

Third Party Management (TPM) Operations Associate

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Opened in January 2014, the Bucharest office is constantly expanding.

DB Global Technology develops cutting-edge software applications for Deutsche Bank’s global operations and represents a platform for highly skilled software engineers. The team members specialise in Software Application Development, IT Architecture, Quality Assurance and Testing, Functional/Business Analysis and Project Management.

Procurement is a new department setting up in Bucharest and will be responsible for providing procurement services (buy desk and category management) to Deutsche Bank units.  

The Third Party  Management Process (“TPM Process”) is a cross functional risk type process for identifying, assessing, mitigating, and tracking risk associated with DB’s portfolio of Vendors.  

The TPM Centre of Excellence (CoE) Team is a centralised team with global operational reach, providing first level support to the Bank’s TPM process and associated stakeholders.  As the primary interface, the TPM CoE team performs Service Risk Assessment and Vendor Risk Assessment work in line with the Bank’s Policies to ensure that relevant outsourcing Risks are appropriately addressed as per Bank’s policies.

Responsibilities:

• Able to manage and coordinate (without or with minimal supervision) medium/ high complexity processes related to service and vendor assessments requiring detailed interpretation / understanding of information provided to formulate required judgment calls for transactions, adhering to core guidelines set-out within agreed procedures
• Track and drive the remediation of Open Issues from the reviews, advising stakeholders on resolution actions.
• Provide centralised interface for TPM stakeholders with regard to TPM related processes
• Review TPM process related documentation against logic, consistency and standards set out in Key Operating Procedures.
• Work closely with Control functions on the topic of Vendor Risk.
• Liaise directly with onshore Subject Matter Experts Work stream leads for advice, guidance and escalation.
• Contribute to the design of, and changes to, the services delivery model to accommodate and meet the changing business requirements and assessment volumes.
• Compliance with the rules and established procedures for the implementation of tasks in the team.
• Ensure that  established operational SLAs are met throughout the TPM lifecycle
• Preparation of required reports, analysis, presentation, as assigned by the Team coordinator or the manager
• Participate in other projects carried out by the employer such as process consolidations, migrations, ERP enhancements, etc.
• Ensure assigned workload/ activities/ project tasks are perform timely, efficiently and effectively.
• As needed, support the training programme for Business Divisions and internal customers.
• Maintain strong working relationships with all levels of the organisation globally, managing the requirements and expectations of key stakeholders.
• Consistently display the Bank’s core values in daily interaction. Demonstrate appropriate business etiquette, accountability, professionalism and due care in all daily interactions (internal and external).
• Workload management abilities, organize and coordinate work of peers and provide substantive support to team members. As needed, train peer/ new colleagues

Qualifications and skills:

• Very good communication skills. Fluent English in writing and speaking / German language is an asset.
• Bachelor degree or higher
• Work experience:  Minimum 5-6 years in a cross-cultural, global, financial organization, preferably in an operational/analytical /audit environment with a risk management focus.
• Strong Analytical skills, attention to details and data interpretation skills.
• Highest level of flexibility, excellent team player
• Able to lead projects and small teams.
• Able to work in global virtual teams in a matrix organisation. Ability to work in fast paced environment and adapt to change
•   Proven ability with building positive working relationships and managing stakeholders.
•   Open minded, ability to think “outside of the box”, willing to share information, transfer knowledge and expertise to team members both locally and across the region
• Minimum subject-matter/technical expertise
• Strong knowledge of MS Office (including Excel, Powerpoint, Word)
• Proactive approach and ability to take ownership of assignments.
• Ability to challenge and be goal orientated
• Strong organizational skills and structured approach to work

Primary Working Relations:

• TPM CoE team members and management
• TPM Relation Managers in APAC, UK, USA and Europe
• Vendor Management teams and Risk Managers in business divisions
• Control functions across the 2 LoD
• Global Subject Matter Experts
• Senior Business stakeholders

We offer

• Hi-tech working environment
• Career development
• International exposure
• Attractive and competitive compensation and benefits