Customer Care Agent

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Employer: Iristel
  • Customer Support - Client Service
  • Internet - eCommerce
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 02.05.2018
    Short company description

    Iristel is Canada’s largest and fastest growing carrier providing innovative communication services that are changing how consumers and businesses communicate. Founded in 1999, Toronto-based Iristel operates Canada’s largest facilities-based local voice network extending Coast-to-Coast-to-Coast as well as Ice Wireless, a GSM carrier with operations in Canada's Far North.


    What are we looking for?
    Helpful and patient people by nature
    - Excellent verbal and written communication skills in English & French
    - Strong analytical & problem solving abilities
    - Strong work ethics with remarkable customer handling skills
    - Knowledge of relevant computer and internet applications


    What will your responsibilities be?

    In a nutshell, your primary responsibility is to provide superior customer service via phone, email and chat in English & French.
    The daily activity involves interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services.

    Other info

    What are we offering?

    Paid trainings
    Flexible working hours (late afternoon shifts included)
    Free transportation at night
    Attractive compensation package: competitive fixed salary, performance bonus, medical benefits with family coverage, private pension and other benefits
    Many opportunities to grow and be promoted within Iristel (promotions inside the Customer Care Department or any other Department like Sales, Billing, Provisioning or NOC, whenever they have openings), depending on your proven skills