911 and Security Specialist - Canadian Telecommunications Company

Employer: Iristel
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.10.2017
    Short company description

    Iristel is Canada’s largest and fastest growing carrier providing innovative communication services that are changing how consumers and businesses communicate. Founded in 1999, Toronto-based Iristel operates Canada’s largest facilities-based local voice network extending Coast-to-Coast-to-Coast as well as Ice Wireless, a GSM carrier with operations in Canada's Far North.

    Requirements

    - Excellent verbal and written communication skills in English & French (advanced level of English and French is a must)
    - Knowledge of Windows-based applications
    - Cognitive interpersonal and communication skills, critical thinking, sound judgment and decision making
    - Stress tolerance: Reacts quickly, logically, efficiently, and calmly in emergency situations
    - Ability to quickly and accurately analyze and interpret information provided by the public (people who may be experiencing highly emotional or hazardous situations), and make instant assessments of the situations
    - Attention to detail and accuracy
    - Commitment to teamwork: willingness to work with others in achieving departmental goals
    - Remain flexible and adaptable in an ever changing work environment
    - Willingness to work in shifts (mostly regular Romanian hours from 8 am until 4 pm, including some week-ends by rotation)

    Responsibilities

    - Assist callers in need of 911 emergency assistance
    - Gather all of the necessary information (location, emergency type and other details that may be relevant for the situation)
    - Contact local dispatch and transfer the caller
    - Oversee the communication process making sure that the callers need has been addressed

    Other info

    - Attractive compensation package: Competitive salary, performance bonus, medical benefits with family coverage, private pension and other benefits)
    - Paid training APCO certification
    - Flexible working hours
    - Free transportation at night
    - Many opportunities to promote and grow within Iristel (promote in the same Department or in any other Department demending on your proven skills)