911 and Security Specialist - Canadian Telecommunications Company

Employer: Iristel
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.06.2017
    Short company description

    Iristel is Canada’s largest and fastest growing carrier providing innovative communication services that are changing how consumers and businesses communicate. Founded in 1999, Toronto-based Iristel operates Canada’s largest facilities-based local voice network extending Coast-to-Coast-to-Coast as well as Ice Wireless, a GSM carrier with operations in Canada's Far North.

    Requirements

    • Excellent verbal and written communication skills in English & French (advanced level of English and French is a must)
    • Knowledge of Windows-based applications
    • Cognitive interpersonal and communication skills, critical thinking, sound judgment and decision making
    • Stress tolerance: Reacts quickly, logically, efficiently, and calmly in emergency situations
    • Ability to quickly and accurately analyze and interpret information provided by the public (people who may be experiencing highly emotional or hazardous situations), and make instant assessments of the situations
    • Attention to detail and accuracy
    • Commitment to teamwork: willingness to work with others in achieving departmental goals
    • Remain flexible and adaptable in an ever changing work environment
    • Willingness to work in shifts (mostly regular Romanian hours from 8 am until 4 pm, including some week-ends by rotation)

    Responsibilities

    • Assist callers in need of 911 emergency assistance
    • Gather all of the necessary information (location, emergency type and other details that may be relevant for the situation)
    • Contact local dispatch and transfer the caller
    • Oversee the communication process making sure that the caller’s need has been addressed

    Other info

    • Attractive compensation package: Competitive salary, performance bonus, medical benefits with family coverage, private pension and other benefits)
    • Paid training – APCO certification
    • Flexible working hours
    • Free transportation at night
    • Many opportunities to promote and grow within Iristel (promote in the same Department or in any other Department demending on your proven skills)