Inside Sales Representative (Job Number #1620720)
At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
First level university degree
Typically 2+ years of Sales experience
Fluent in English
Solid PC Knowledge (Word, Outlook, Excel, PowerPoint, database in general)
Previous experience in a renewal/ inside sales/telesales role, collections, ideally in a software department. Alternatively customer support experience.
Knowledge on E2E sales process
Ability to structure and apply basic organizational skills to manage daily operational issues
Problem solving and analytical skills
Manages a portfolio of SW support contracts for North region
Ensures on time renewal for All SW support contracts within assigned portfolio
Acts as a first point of contact for ongoing customer accounts/HP Partners on daily operational matters
Ensures forecast accuracy ( for assigned pipeline using Support Sales Cloud tool)
Ensures the check and resolution for all order/ revenue / and business relevant issues
Maintains high satisfaction level of customers thru proactive communication, proper prioritization of received requests and high data accuracy
Responds and resolves all customer requests using email, phone and Skype for business
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, cancellations, invoicing)
Ensures the interface between Credit and Collections, license sales team, SW business, delivery, product development (I.e. order status, revenue, post-sales). Ensures all questions are answered
Contacts customers with cancelled support in order to identify winback opportunities
Takes appropriate actions according to HPE procedures and policies Ensure open communication in a timely manner with other HPE business units/ functions
Identify all customer requirements and goes beyond immediate issues offering long-term solutions
Performs checks and business control as per audit requests in order to secure HPE’s revenue
Respects and applies internal procedures: document in the system all order bookings, all contacts with assigned customers and partners, as well as reports clean-up
Occasionally needs to take over lead functions for customer projects from administrative point of view.
Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Ability to negotiate effectively with a predilection for correct decision making and deadline