French Customer Experience Specialist supporting Airbnb project

Employer: Voxpro
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.10.2017
    Short company description

    Voxpro is an award winning provider of Multilingual Customer Experience &
    Technical Support solutions to giant global brands. Voxpro is headquartered in Cork,
    with another Irish office located in Dublin's Silicon Docks. We also have offices in San
    Francisco, Folsom, California and Athens, Georgia. Our success is our people. Their
    creativity and hunger deliver compassionate, clever and robust solutions. Their talent
    attracts great clients whose vision engages our people. This is the sustainable and
    happy life cycle of Voxpro.

    Requirements

    - Ability to write and speak fluently, clearly and concisely in English and French
    - Previous customer support experience is an advantage
    - Excellent problem solving abilities
    - Empathetic and can communicate in a caring and friendly manner
    - Strong time Management skills and motivation to exceed expectations
    - Enjoy working in a fast paced environment
    - Comfortable working with computers and the ability to work with multiple systems and the
    ability to learn and adapt to new ones
    - Strong team spirit with passion and drive to help users and deliver the best in customer service.

    Responsibilities

    - Deal with members� email queries promptly and efficiently, in accordance with company
    procedures
    - Process all incoming phone calls from customers and manage all requests, changes and
    cancelations as necessary
    - Interact with a diverse customer base
    - Input and access data on multiple systems
    - Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries
    in order to minimize repeat callers
    - Maintain an up-to-date level of product and procedure knowledge by being attentive to and
    acting upon information advised in e-mail update, team meetings, training and other briefings
    - Perform all duties in an efficient, professional and courteous manner at all times
    - Maintain regular, consistent and professional attendance, punctuality, personal appearance, and
    adherence to relevant health and safety procedures
    - Pursue personal development of skills and knowledge necessary for the effective performance of
    the role
    - Look at opportunities to make changes and improve the processes where possible
    - Maintain at a minimum, target levels of productivity and performance, as outlined by your
    Manager in relation to call times, idle times and other performance metrics as they arise
    - Help maintain a good team and working environment through assisting fellow employees and
    participating constructively in team meetings
    - Undertake duties of a general nature or additional tasks as may be required from time to time by
    your Manager or other designated authority figures.

    Other info

    Shift pattern rotation: 4 shifts (8,5 h per day)