Collection Controller B2B

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Angajator: ALTEX Romania
Domeniu:
  • Customer support - Client service
  • Management - Consultanta
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.04.2017
    Scurta descriere a companiei

    ALTEX is a Romanian investment group born in 1992 and the market leader in electro-IT retail for over 10 years. With 116 ALTEX and Media Galaxy stores plus e-commerce (www.altex.ro and www.mediagalaxy.ro), and over 4000 employees, ALTEX reached in 2015 revenues of 430 million EUR.
    The company mission is to provide people the best offer at top quality standards - best price, the largest range of products and services with added value. Starting with 2014 we invested in the omnichannel strategy to improve the consumers’ shopping experience. With the courage and the power to positively influence the future, we fully dedicate to our customers.
    ALTEX is the first choice of Romanians when it comes to buying electro-IT products, due to the great products and services, the largest product range and the best price-quality ratio. We anticipate the customer needs and we create the perfect combination of low prices and high quality products and services to suit all types of requirements.
    At ALTEX we believe in trust, innovation, loyalty, success and personal development. When talking about workforce, what we look for in our employees is the passion for knowledge, for innovation and commitment and constant strive for success. We want to build a community of doers who grow together in the company by sharing ideas, values, goals and motivation.
    Besides ALTEX and Media Galaxy, the ALTEX Group also includes the following companies: ALD(logistics), Credex (consumer finance credit), Complet Electro Serv (production, distribution and after sales services), Auto Moldova (dealer Dacia and Renault), Axsys Technologies (professional services to companies interested in top ERP applications).

    Cerinte

    • Studii universitare finalizate (profil economic);
    • Cunostinte generale despre instrumentele de plata
    • Minim 3 ani experienta in Accounts Receivable collection
    • Cunostinte avansate Ms Office (Excel)
    • Foarte bune abilitati de comunicare si negociere
    • Capacitatea de a lucra in echipa
    • Initiativa, flexibilitate
    • Gandire analitica
    • Orientare catre identificarea solutiilor
    • Atitudine pozitiva

    Responsabilitati

    • Contacteaza clientii cu intarzieri de plata si recupereaza sumele restante;
    • Mentine legatura cu reprezentatii magazinelor si cu cei ai departamentelor online, B2B, in ceea ce priveste soldurile clientilor;
    • Consiliaza si informeaza clientii referitor la: instrumentele de plata (OP,CEC,BO), facturi si alte detalii aferente;
    • Preia apelurile clientilor si pune la dispozitia acestora informatiile solicitate
    • Urmareste efectuarea platilor de catre clienti;
    • Prelucreaza reclamatiile clientilor intr-o maniera profesionala;
    • Reconciliaza soldurile cu clientii: punctaje, aplicari de incasari, extrase de cont etc;
    • Trimite notificari de plata;
    • Efectueaza si prelucreaza Rapoarte de solduri ex: ageing sau alte rapoarte necesare managementului;
    • Arhiveaza garantii, contracte si verifica periodic valabilitatea acestora;
    • Respecta si imbunateste procedurile departamentului collection;
    • Mentine legatura cu departamentul vanzari, departamentul financiar si legal.