Problem Solving Executive with Hungarian
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We are an online retailer specialized in Home & Lifestyle, operating in 8 markets: Romania, Bulgaria, Hungary, Croatia, Poland, Slovakia, Slovenia and the Czech Republic, with a team of ca. 200 people: buyers, content producers, developers, marketers, operations and logistics. Our mission is to be the leading destination for home & lifestyle shopping and inspiration in CEE.Requirements
General Profile for Problem Solving Executive:
Excellent writing and communication skills in Hungarian;
Good writing and communication skills in English;
Computer skills: working with browsers, MS Office;
Demonstrated capability for problem solving, decision making, sound judgment, assertiveness;
Responsible and positive attitude;
Desire for continuous improvement;
Main responsibilities in interactions with Vivre’s Customers:
Understand and adequately apply legal and commercial framework to existing orders;
Research & implement solutions for complaints/inquiries/Customers’ needs, and escalate if required;
Filter the customers’ requests based on procedure and register/redirect in/to the specific database/ departments;
Understand and take charge of the customer’s journey through the entire process, from website order to courier delivery;
Take charge of customers’ requests and propose solutions according to compliance rules and procedures;
Understand and apply in day-to-day activities the client profile from the assigned European country, using direct communication through email and phone;
Keep the customer constantly informed regarding the status of their requests;
Offer assistance and support to other departments (Buying, Logistics, Marketing, IT) regarding different on-going organisational projects;
Produce Customer Problem Management metrics;
Contribute to Customer Problem Management strategy.
Offer (bonuses, benefits):
Attractive fixed salary and a program for career development/ movement.
Why you should choose VIVRE for your journey over the next years:
You will be able to start your career in VIVRE as a Problem Solving Executive and explore other departments if you can prove you can contribute to the growth of VIVRE as the leading e-commerce destination for home & living in the CEE region. We look for colleagues in the following areas/teams: human resources, marketing, international logistics, international suppliers negotiations & acquisitions, finance & accounting, quality assurance.
We are located in one of the most unconventional business areas of Bucharest: the ~South. You'll get a flexible landscape along the way and far less traffic jams than elsewhere….
8 hours per day. Monday to Friday, 9.00-18.00 including lunch break at our headquarter in Bucharest.
Medical subscription at one of the top private medical services providers in Bucharest.
A friendly, young, multicultural, informal, agile working environment;
A transparent and feedback-oriented recruitment process to help you further in your professional development.
We have immediate openings for Problem Solver Executives with Hungarian.
If you fit the description please apply, we'd like to meet you!